How can we help?
Answers to the questions we hear most, from placing your order to sending something back.
Has my order gone through?
As soon as your payment is approved you will see a confirmation page with your order number, and we send the same details to your email. Nothing in your inbox after a few minutes? Take a look in your spam or promotions folder before contacting us.
When will my order arrive?
Delivery estimates for your country are shown at checkout and on our Deliveries page. Once your parcel is on its way we email you a tracking link so you can follow it right to your door.
How do I send something back for a refund?
Everything you need is on our Returns page. Contact us with your order number and the pieces you would like to send back and we will guide you through it.
Can I change or cancel my order?
Write to us as soon as possible with your order number. If your order has not left our warehouse yet we will do our best to update or cancel it. More on our Orders page.
Can I exchange for a different size?
The quickest way is to return the original piece for a refund and place a new order in the size you need, so it does not sell out while your return is on its way back to us.
How do I find my size?
Our Size Guide has a full chart with body measurements for every size, plus tips on measuring yourself at home.
Do you ship to my country?
We ship to a growing list of countries. Add your pieces to the bag and enter your address at checkout to see the delivery options available to you.
Will I pay customs or import duties?
This depends on your destination. Any duties or taxes charged by your country are explained on our Deliveries page.
Which payment methods can I use?
All payment options available for your region are shown at checkout. Payments are processed securely and we never store your full card details.
My parcel arrived damaged or with the wrong item. What now?
We are sorry about that. Send us your order number and a few photos of the item and the packaging, and we will put it right as quickly as we can.
How do I care for my pieces?
Care instructions are on the label inside every garment and in the product description. Following them will keep your pieces looking their best for longer.
How can I contact you?
Use the form on our Contact Us page and include your order number if you have one. We reply as quickly as possible on working days.
Still looking for answers?
Our customer care team is happy to help with anything else. Send us a message and we will get back to you as soon as we can.
