How can we help?
Answers to the questions we hear most, from placing your order to sending something back.
How do I return an item?
Contact us with your order number and the pieces you would like to send back. We will reply with your return instructions. Please wait for our confirmation before posting anything so we can match the return to your order.
How long do I have to return?
You can return unwanted items within the period set out in our Refund Policy, counted from the day you receive your order.
What condition should my return be in?
Items must be unworn, unwashed and in their original condition with all tags attached and in the original packaging. Items that come back worn, damaged or without tags may not be accepted.
Is there anything I cannot return?
For hygiene reasons we cannot accept returns on underwear, swimwear or pierced jewellery unless faulty. Items marked as final sale are also non-returnable.
When will I receive my refund?
Once your return reaches us it is checked by our team. Approved refunds are issued to your original payment method, and we email you as soon as it has been processed. Your bank may take a few extra working days to show it.
Can I exchange an item?
The fastest way to get a different size or colour is to return the original item for a refund and place a new order, so the piece you want does not sell out in the meantime.
I received a faulty or incorrect item
Please contact us with your order number and photos of the item and its packaging. We will arrange a replacement or a full refund and cover the cost of sending it back.
Still looking for answers?
Our customer care team is happy to help with anything else. Send us a message and we will get back to you as soon as we can.
