Refund policy

This policy explains how to return an item and how refunds work.

Returns

We want you to love what you ordered. If something is not right, you can return it within 30 days of the day you receive your order.

To be eligible, items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging. You will also need your order number.

How to start a return

Contact us at support@tiaglam.com or through our Contact Us page with your order number and the items you would like to return. We will send you the return address and instructions. Please do not send anything back before we confirm, so we can match the parcel to your order.

Items that cannot be returned

For hygiene reasons we cannot accept returns of underwear, swimwear, bodysuits with the hygiene strip removed or pierced jewellery, unless they are faulty. Items marked as final sale and gift cards cannot be returned.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us straight away with your order number and photos so we can put it right. We will cover the cost of returning it.

Exchanges

The fastest way to get a different size or colour is to return the original item for a refund and place a new order for the item you want.

Refunds

Once your return arrives we will inspect it and email you to let you know whether it has been approved. Approved refunds are made to your original payment method within 10 working days. Your bank may take a few extra days to show the refund.

Unless the item is faulty or incorrect, original delivery charges and the cost of sending the return are not refunded.

Your rights

This policy does not affect your statutory rights as a consumer.