Shipping policy

This policy explains how and when we deliver your order. More answers are on our Deliveries page.

Processing time

Orders are prepared and dispatched within 1 to 3 working days. Orders placed at weekends or on public holidays are processed on the next working day. You will receive an email with a tracking link as soon as your order leaves us.

Delivery time

Delivery takes 7 to 15 working days after your order has been dispatched. Working days are Monday to Friday, excluding public holidays. Delivery times are estimates and can be affected by customs, carrier delays or busy periods.

Delivery options and costs

The delivery options available for your address and their prices are shown at checkout before you pay.

Where we deliver

We deliver to many countries worldwide. Enter your address at checkout to see the options available for your destination.

Customs, duties and taxes

Orders delivered outside the country we ship from may be subject to import duties, taxes and handling fees charged by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the recipient. If a parcel is refused because of these charges, the original delivery cost cannot be refunded.

Tracking

Every order is sent with a tracked service. Tracking can take up to 24 hours to show the first update after dispatch.

Delays and lost parcels

Couriers sometimes experience delays, especially during busy periods or at customs. If your parcel has not arrived within the estimated time, or is marked as delivered but you have not received it, contact us at support@tiaglam.com with your order number and we will open an investigation with the courier.

Wrong address

Please check your delivery address carefully at checkout. We are not responsible for parcels sent to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and we will try to update it before dispatch.